Policy
Refund Policy
This policy explains when refunds may be available for BrandWire press release distribution services.
Before Distribution Starts
If work has not started and no publisher booking, editorial review, or distribution activity has begun, you may request a refund by contacting support with your order details.
After Editorial Work Begins
Once editorial review, formatting, account coordination, or publisher preparation begins, partial refunds may be considered after deducting completed work and third-party costs.
After Distribution Begins
Fees are generally non-refundable after distribution starts because publisher placements, network delivery, and third-party costs cannot usually be reversed.
Rejected or Non-Compliant Content
If submitted content violates editorial standards, legal requirements, or publisher rules, BrandWire may reject the release. Refund eligibility depends on work already completed.
Processing Time
Approved refunds are processed to the original payment method where possible. Bank, card, crypto, or payment provider timelines may vary.
How to Request a Refund
Send your order ID, company name, payment date, and reason for the request through the contact page. The team will review the request and respond with next steps.
Need refund help? Use contact support.